Privacy Policy
Introduction
This Privacy Policy describes how Noverraa Corporation LLP and all their subsidiaries, affiliates, products, solutions and service offerings (collectively, “Noverraa”, “we”, “us”, “our”) collect, use, share and protect personal data when you interact with our websites, mobile applications, cloud platforms, products, professional services, events and any other online or offline touchpoints (collectively, the “Services”).
By accessing or using our Services, or by submitting personal data to us through any channel (including web forms, email, phone, chat or in-person events), you acknowledge that you have read and understood this Privacy Policy and agree to its terms, subject to applicable law in your jurisdiction.
Scope and Roles
This Privacy Policy applies to:
- Visitors to our websites and digital properties.
- Customers, prospects, and business contacts using or evaluating our products and services.
- Users of our subscription services, newsletters, webinars, and other content.
- Representatives of our clients, partners, vendors, and suppliers.
Noverraa generally acts as a “data controller” (or equivalent term under applicable law) for personal data it collects directly through its own channels, and as a “data processor”/“data fiduciary” when processing personal data on behalf of customers under their documented instructions.
Personal Data We Collect
Data you provide directly
Depending on how you interact with us, we may collect:
- Identification and contact details: name, business or personal email, phone number, postal address, country, company name, job title, department, and industry.
- Account and subscription data: login credentials, profile info, communication preferences, newsletter or event subscriptions, support tickets, and feedback.
- Commercial and contractual data: enquiries, proposals, contracts, order history, billing contact details, transaction metadata (but typically not full payment card numbers).
- Content you submit: messages via forms, chat transcripts, surveys, testimonials, event registrations, support requests, files, or other materials.
Data Collected Automatically
When you visit or use our digital properties, we may automatically collect:
- Technical and usage data: IP address, device identifiers, browser type/version, OS, language, referring URLs, pages viewed, time/date of visits, clickstream data, and other interaction info.
- Cookies and similar technologies: cookies, pixels, tags, SDKs, etc., for site functionality, analytics, security, performance monitoring, personalization, and marketing (where permitted).
You can manage cookies via your browser or device settings; some features may not function correctly if certain cookies are disabled. More info on cookies is available in our Cookie Policy.
Automated Data Processing
Noverraa uses automated technologies, including AI, to support internal operations and enable certain features within our products and services. These technologies improve efficiency, accuracy, security, and service quality.
Internal Use of Automated Tools
Noverraa may use automated tools, including AI-enabled systems, for software development, quality assurance, support operations, documentation, translation, transcription, and security monitoring. Identifiable personal data is shared only when necessary; anonymized, aggregated, or masked data is used wherever feasible.
Automated Features in Products and Services
Some Noverraa solutions include automated or AI-assisted features like analytics, recommendations, pattern detection, natural language interfaces, transcription, or summarization. Inputs and outputs are processed to deliver functionality, maintain quality, ensure security, prevent misuse, and comply with law.
Data from Third Parties
We may receive data from customers, partners, marketing or event partners, public sources, and analytics providers. Such data, when combined with our own, is treated as personal data under this Policy.
Legal Basis and Purposes of Processing
We process personal data under consent, contract performance, legal obligations, and legitimate interests, depending on applicable law.
- Service delivery and operations
- Sales, marketing, and communications
- Analytics, improvement, and personalization
- Compliance, security, and risk management
Cookies and Similar Technologies
Noverraa uses cookies to enable site functions, understand usage, remember preferences, and personalize content. You can configure your browser to reject or delete cookies; some features may not function correctly if disabled.
How We Share Personal Data
Noverraa does not sell personal data. Sharing is limited to group entities, service providers, business partners, customers, legal/regulatory bodies, or corporate transactions as necessary, always with contractual and security safeguards.
International Data Transfers
Personal data may be processed across jurisdictions. Noverraa implements safeguards such as standard contractual clauses and technical measures to protect data in transit and at rest.
Data Retention
Personal data is retained only as long as necessary for its purposes, legal, regulatory, contractual, or business needs. After retention, data is securely deleted, anonymized, or archived.
Data Security
Noverraa applies technical, physical, and organizational measures to protect personal data, including secure infrastructure, encryption, access controls, monitoring, and employee training.
Your Rights and Choices
Depending on your jurisdiction, you may have rights such as access, rectification, deletion, restriction, objection, data portability, and withdrawal of consent. Requests may be sent to privacy@noverraa.com.
Children’s Privacy
Our Services are not intended for children under the minimum age of digital consent (e.g., 13 years). We do not knowingly collect data from children. Contact us if you believe such data has been collected.
Third-Party Sites and Services
Our Services may include links or integrations with third-party sites. This Privacy Policy does not apply to them. Review their policies separately before submitting personal data.
Anti-Spam Policy
Noverraa minimizes spam through technical measures. Suspicious or unsolicited emails may be rejected or reported to authorities.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in practices, technology, legal requirements, or operations. The “Last Updated” date indicates the latest changes.
Contact Us
For questions or to exercise your rights, please contact us at privacy@noverraa.com. We may need to verify your identity before fulfilling your request.
