Privacy Policy

Introduction

This Privacy Policy describes how Noverraa Corporation LLP and all their subsidiaries, affiliates, products, solutions and service offerings (collectively, “Noverraa”, “we”, “us”, “our”) collect, use, share and protect personal data when you interact with our websites, mobile applications, cloud platforms, products, professional services, events and any other online or offline touchpoints (collectively, the “Services”).

By accessing or using our Services, or by submitting personal data to us through any channel (including web forms, email, phone, chat or in-person events), you acknowledge that you have read and understood this Privacy Policy and agree to its terms, subject to applicable law in your jurisdiction.

Scope and Roles

This Privacy Policy applies to:

• Visitors to our websites and digital properties.
• Customers, prospects, and business contacts using or evaluating our products and services.
• Users of our subscription services, newsletters, webinars, and other content.
• Representatives of our clients, partners, vendors, and suppliers.

Noverraa generally acts as a “data controller” (or equivalent term under applicable law) for personal data it collects directly through its own channels, and as a “data processor”/“data fiduciary” when processing personal data on behalf of customers under their documented instructions.

Personal Data We Collect

Data you provide directly

Depending on how you interact with us, we may collect:

• Identification and contact details: name, business or personal email, phone number, postal address, country, company name, job title, department, and industry.
• Account and subscription data: login credentials, profile info, communication preferences, newsletter or event subscriptions, support tickets, and feedback.
• Commercial and contractual data: enquiries, proposals, contracts, order history, billing contact details, transaction metadata (but typically not full payment card numbers).
• Content you submit: messages via forms, chat transcripts, surveys, testimonials, event registrations, support requests, files, or other materials.

Data Collected Automatically

When you visit or use our digital properties, we may automatically collect:

• Technical and usage data: IP address, device identifiers, browser type/version, OS, language, referring URLs, pages viewed, time/date of visits, clickstream data, and other interaction info.
• Cookies and similar technologies: cookies, pixels, tags, SDKs, etc., for site functionality, analytics, security, performance monitoring, personalization, and marketing (where permitted).

You can manage cookies via your browser or device settings; some features may not function correctly if certain cookies are disabled. More info on cookies is available in our Cookie Policy.

Automated Data Processing

Noverraa uses automated technologies, including AI, to support internal operations and enable certain features within our products and services. These technologies improve efficiency, accuracy, security, and service quality.

Internal Use of Automated Tools

Noverraa may use automated tools, including AI-enabled systems, for software development, quality assurance, support operations, documentation, translation, transcription, and security monitoring. Identifiable personal data is shared only when necessary; anonymized, aggregated, or masked data is used wherever feasible.

Automated Features in Products and Services

Some Noverraa solutions include automated or AI-assisted features like analytics, recommendations, pattern detection, natural language interfaces, transcription, or summarization. Inputs and outputs are processed to deliver functionality, maintain quality, ensure security, prevent misuse, and comply with law.

Data from Third Parties

We may receive data from customers, partners, marketing or event partners, public sources, and analytics providers. Such data, when combined with our own, is treated as personal data under this Policy.

Legal Basis and Purposes of Processing

We process personal data under consent, contract performance, legal obligations, and legitimate interests, depending on applicable law.

• Service delivery and operations
• Sales, marketing, and communications
• Analytics, improvement, and personalization
• Compliance, security, and risk management

Cookies and Similar Technologies

Noverraa uses cookies and similar technologies to support the functionality of our website and services. These technologies help us understand how users interact with our platform, improve performance, and deliver a better user experience.

Purpose of Cookies

Cookies are used to enable essential website features, remember user preferences, analyze site usage, and personalize content and services. They help ensure that our platform operates efficiently and securely.

Managing Cookie Preferences

You can configure your browser settings to reject, block, or delete cookies at any time. Please note that disabling cookies may affect certain features or functionality of the website, and some services may not work as intended.

How We Share Personal Data

Noverraa does not sell personal data. We only share personal data when necessary to operate our services, comply with legal obligations, or support business operations. All data sharing is subject to appropriate contractual, technical, and security safeguards.

• Group Entities: Personal data may be shared with affiliated companies within the Noverraa group to support internal operations, service delivery, and administration.
• Service Providers: We may share data with trusted third-party vendors who assist with hosting, analytics, payment processing, customer support, and other operational services.
• Business Partners: Certain products or services may involve integration with partners who help deliver features, integrations, or collaborative services.
• Customers: In some cases, information may be shared with customers or clients when necessary to fulfill service requests or contractual obligations.
• Legal and Regulatory Authorities: Data may be disclosed if required to comply with applicable laws, legal processes, or government requests.
• Corporate Transactions: If Noverraa is involved in a merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of the business transaction.

International Data Transfers

Personal data processed by Noverraa may be transferred to and processed in countries outside your jurisdiction. When such transfers occur, we implement appropriate safeguards to ensure that personal data remains protected in accordance with applicable data protection laws.

• Standard Contractual Clauses: We may rely on legally approved contractual agreements to ensure that data transferred internationally receives the same level of protection.
• Technical Safeguards: Encryption, secure transmission protocols, and access controls are used to protect personal data both in transit and at rest.
• Organizational Measures: Internal policies and security procedures are implemented to manage and monitor international data processing activities.

Data Retention

Noverraa retains personal data only for as long as necessary to fulfill the purposes for which it was collected. These purposes may include providing services, maintaining customer relationships, improving our products, and complying with legal or regulatory obligations.

The retention period for personal data may vary depending on the type of information, the nature of the services provided, and applicable contractual or legal requirements. We periodically review stored data to ensure that it is not kept longer than necessary.

When personal data is no longer required, Noverraa takes appropriate steps to securely delete, anonymize, or archive the information in accordance with internal data management policies and applicable laws. These measures help ensure that personal data remains protected throughout its lifecycle.

Data Security

Noverraa is committed to protecting personal data through a combination of technical, physical, and organizational security measures. These safeguards are designed to prevent unauthorized access, loss, misuse, or alteration of personal information.

Our security practices are regularly reviewed and updated to align with industry standards and evolving security threats. We implement multiple layers of protection to ensure that personal data remains secure throughout its lifecycle.

• Secure Infrastructure: Data is hosted on protected systems with monitored network environments.
• Encryption: Sensitive data is encrypted during transmission and when stored.
• Access Controls: Access to personal data is restricted to authorized personnel only.
• Monitoring and Auditing: Systems are monitored to detect and prevent unauthorized activities.
• Employee Training: Staff receive training on data protection and security best practices.

Your Rights and Choices

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding the personal data that Noverraa collects and processes. These rights allow you to have greater control over how your information is used and managed.

• Access: You may request access to the personal data we hold about you.
• Rectification: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal data, subject to legal or contractual obligations.
• Restriction: You may request limitations on how your personal data is processed in certain situations.
• Objection: You may object to certain types of data processing, including marketing-related processing.
• Data Portability: You may request a copy of your data in a structured, commonly used format.
• Withdrawal of Consent: If processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights or to submit a request related to your personal data, please contact us at info@noverraa.com. We will review and respond to your request in accordance with applicable laws.

Third-Party Sites and Services

Noverraa services may contain links to, or integrations with, third-party websites, applications, or services. These external platforms operate independently and may have their own privacy policies and data practices.

This Privacy Policy applies only to information collected and processed by Noverraa. We are not responsible for the privacy practices, security measures, or content of third-party sites and services.

We encourage users to review the privacy policies of any third-party websites or services before providing personal data or interacting with their platforms. Understanding their policies will help you make informed decisions about how your information is handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, you can contact the Noverraa team using the information below.

To exercise your privacy rights, request access to your personal data, or ask for corrections or deletion, please email us at info@noverraa.com.

For security purposes, we may need to verify your identity before processing certain requests related to personal data. We will respond to all legitimate requests in accordance with applicable data protection laws.